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CUSTOMER SERVICEWe at SHI Swimwear, manufacturers of the ShoreShapes brand, are committed to serve you the best we can. ◀ Please select from the menu on the left for the information that you need. For any other question, suggestion or comment, please feel free to email us anytime. We are eager to hear from you! Our office hours are: Monday - Friday, 8:30 am - 4:30 pm (Eastern Time) 
For any question, suggestion or comment, please feel free to email us anytime. We are eager to hear from you!
RETURN POLICYWe want you to be 100% satisfied with your swimwear purchase. All of our products are guaranteed. If you are not satisfied for any reason, we will gladly provide you with a refund of your order, within 30 days of the date of purchase. GuidelinesAll returned merchandise must be in "as received" condition, with tags and liners in place. Items that are soiled, damaged, worn, used, or in other than "as received" condition cannot be returned and no credits will be issued. Return ProcessFor returns within 30 days of the date of purchase, we will issue a refund in the amount listed on your receipt/invoice. The refund will be provided in the original form of payment. To make a return, complete the Return Form which is at the bottom of your Return Policy paperwork, included with your purchase. Place the Return Form and the original invoice in the box with your merchandise. Please complete the Return Form in full to ensure proper crediting of your account. Send your return to us by the carrier of your choice. Once we receive your return, allow 7 days for your return to be processed. Returned merchandise is the responsibility of the customer until we receive it. Returned merchandise lost or damaged in transit is the responsibility of the customer. It is recommended that customers insure the merchandise they are returning with their selected carrier. If you have any questions, you may contact us:
WRONG ORDERThe customer will be reimbursed for the cost of returning any merchandise that was sent incorrectly. The customer will not be charged for the cost of shipping the correct item.DAMAGE IN SHIPMENT1. Contact the carrier that delivered your shipment to make a claim. 2. Contact SHI Swimwear to report the damage. The customer will not be charged for the cost of shipping the correct item.YOUR PRIVACY RIGHTSWe appreciate the trust you place in SHI Swimwear Inc. We are committed to respecting your privacy and the security of your personal information. Our privacy policy, as of November 15, 2006, (which may be updated from time to time) describes the information we collect and how we use it. We always welcome your questions and feedback. For privacy-related issues, please contact us at:SHI Swimwear, Inc. 11330 Interchange Circle N., INFORMATION WE COLLECTWe may collect information (including name, address, telephone number, email address and, when necessary, credit card information and date of birth) when you:
USING INFORMATION WE COLLECTWe always want to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested. In order to do this, we collect information that allows us to:
INFORMATION WE SHARE WITH OTHERS AND YOUR PRIVACY RIGHTSWe may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are or will be prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than SHI Swimwear Inc. From time to time, we make our mailing list (names and addresses only) and general shopping activity available to carefully screened companies whose products we believe will be of interest to you and follow the same or similar standards as SHI Swimwear Inc.THERE ARE NO BACK ORDERS.The customer will be notified of any items that are not in stock. The customer will only be charged for items that are shipped. ORDER STATUSIf you would like to check on your order please enter your order number and e-mail.You will receive a response via e-mail. SHIPPING INFORMATIONNo shipping on Saturday or Sunday No International Shipping UPS Shipping only - No USPS service Can not ship to P.O. Box No shipping on the following holidays:
ABOUT USSHI Swimwear has been in the ladies swimwear manufacturing business for over 58 years, and is one of the oldest Missy and Womens swimwear lines in the country. SHI Swimwear also has its own brand labels, Alicia Simone and Shore Shapes, which are sold to specialty and department stores.The ShoreShapes line features an extensive variety of Missy and Womens swimwear while the Shore Shapes line features Missy, Womens, Maternity amd Mastectomy swimwear. The collections feature exclusive prints and solids crafted from the finest four way stretch tricot for comfort and fit, and are affordably priced. |